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Privacy Policy

Last updated: 14 August 2026

HF Lymphatic & Wellness respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we may collect, use, store and disclose information when you visit our website, contact us, make a booking, purchase a product or participate in one of our services or programs.

1. Who We Are

References in this Privacy Policy to “HF”, “we”, “us” and “our” mean HF Lymphatic & Wellness.

Our services include lymphatic drainage, skin treatments, nutrition coaching, assessments, wellness programs and post-surgery recovery support.

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

  • your name;

  • telephone or mobile number;

  • contact details;

  • booking information;

  • appointment history;

  • services or programs you are interested in;

  • enquiries submitted through our website;

  • transaction or purchase information;

  • preferences and communication choices;

  • information you voluntarily provide through forms or consultations;

  • website usage and technical information; and

  • other information reasonably necessary to provide our services.

3. Health and Sensitive Information

Because we provide wellness and treatment services, you may choose or be required to provide information relevant to the safe and appropriate delivery of those services.

This may include information concerning:

  • your health history;

  • existing health conditions;

  • pregnancy;

  • medications;

  • allergies or sensitivities;

  • previous or upcoming surgery;

  • symptoms;

  • treatment history; or

  • other information relevant to assessing whether a service is appropriate for you.

Where information is considered sensitive information under applicable privacy law, we will handle it with additional care and obtain consent where required.

OAIC guidance recognises that consent is particularly relevant to the collection of sensitive information and certain secondary uses of personal information.

Please provide only information that is relevant to your enquiry or treatment.

4. How We Collect Information

We may collect personal information when you:

  • complete an online form;

  • use our “Help Me Choose” form;

  • contact us;

  • book an appointment;

  • complete an assessment or consultation;

  • purchase a service, program, gift card or product;

  • create or use an online account;

  • subscribe to updates;

  • participate in a promotion;

  • interact with our website or social media pages; or

  • provide information directly during a treatment or consultation.

We may also receive information through service providers that help us operate our website, booking system, payment services or other business functions.

5. Why We Collect Information

We may use your information to:

  • respond to enquiries;

  • arrange and manage appointments;

  • assess which services may be appropriate;

  • provide treatments, programs and related support;

  • personalise your experience;

  • maintain treatment or consultation records;

  • process purchases and payments;

  • provide customer support;

  • manage gift cards or rewards;

  • improve our website, services and client experience;

  • maintain the security and functionality of our website;

  • comply with legal or regulatory obligations; and

  • communicate with you where you have requested or consented to communication.

We will not use sensitive health information for unrelated marketing purposes without appropriate permission.

6. Help Me Choose Form

Our website may provide a short enquiry pathway that allows you to tell us what you would like assistance with.

You may be asked to select areas such as:

  • Initial Assessment;

  • Lymphatic Drainage;

  • Skin Treatments;

  • Nutrition Coaching; or

  • Other.

You may then provide your name, contact details and a brief description of what you would like help with.

We use this information to understand your enquiry and guide you towards an appropriate service or next step.

Submitting this form does not create a practitioner-client relationship and does not constitute medical advice.

7. Marketing Communications

We may send promotional or marketing communications where you have provided consent or where otherwise permitted by law.

Where marketing communications are sent electronically, appropriate unsubscribe options will be provided as required. ACMA guidance states that commercial electronic messages generally need consent and a functioning unsubscribe mechanism.

You may change your communication preferences at any time.

Submitting an enquiry alone does not necessarily mean you have agreed to receive ongoing marketing communications.

8. Payment Information

Payments may be processed using third-party payment providers.

We generally do not need to retain complete payment card details when a payment is securely processed by an external payment provider.

Those providers may process information in accordance with their own terms and privacy policies.

9. Website and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;

  • browser type;

  • device information;

  • pages viewed;

  • approximate location derived from technical data;

  • referring pages;

  • date and time of visits; and

  • interactions with website features.

This information may be used to maintain security, understand website performance and improve the user experience.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate website functionality, remember preferences, understand website usage and support analytics.

Cookies are small data files stored by a browser that can help a website recognise activity or preferences.

Please read our Cookie Policy for additional information.

11. Disclosure of Personal Information

We may share information with trusted third parties where reasonably necessary to operate our business or provide the services you request.

These may include:

  • website hosting providers;

  • online booking platforms;

  • payment processors;

  • IT and technical support providers;

  • professional advisers;

  • software and administration providers;

  • analytics providers; and

  • other service providers supporting our operations.

We may also disclose information where required or authorised by law.

We do not sell your personal information to advertisers.

12. Overseas Service Providers

Some technology, hosting, software, booking, analytics or payment service providers may store or process information outside Australia.

Where this occurs, information may be handled in jurisdictions with privacy laws different from those applying in Australia.

We take reasonable steps appropriate to the circumstances when selecting and using third-party service providers.

13. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid submitting unnecessary sensitive information through general website enquiry forms.

14. How Long We Keep Information

We keep personal information only for as long as reasonably required for the purposes for which it was collected, our operational requirements and any applicable legal or record-keeping obligations.

When information is no longer required, we may securely delete, destroy or de-identify it where appropriate.

15. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please use the Contact Us form on our website and state that your enquiry relates to privacy.

We may need to verify your identity before responding to certain requests.

16. Withdrawing Consent

Where we rely on your consent to handle information, you may withdraw that consent subject to applicable legal or operational requirements.

Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary to provide them safely or appropriately.

17. Third-Party Links

Our website may link to booking platforms, social networks, payment services and other external websites.

We are not responsible for the privacy practices of independent third parties.

You should review their privacy information before providing personal information through those services.

18. Children's Privacy

Our website and services are primarily intended for adults.

Where services are provided to a person under 18, we may require involvement or consent from a parent or legal guardian where appropriate.

19. Privacy Concerns or Complaints

If you have a question, concern or complaint about how your personal information has been handled, please use the Contact Us form on our website.

Please indicate that your enquiry concerns privacy and provide enough information for us to understand the issue.

We will review the matter and respond within a reasonable period.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices or legal obligations change.

The current version will always be published on this page, together with the date of the latest update.

21. Contact Us

For privacy enquiries, requests to access or correct information, or concerns regarding this Privacy Policy, please use the Contact Us form on our website.

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