Terms & Conditions

Last updated: 14 August 2026

Welcome to HF Lymphatic & Wellness.

These Terms & Conditions govern your use of our website, online booking facilities, programs, services, products and other features made available by HF Lymphatic & Wellness (“HF”, “we”, “us” or “our”).

By accessing our website, making a booking, purchasing a product or participating in one of our programs, you agree to these Terms & Conditions.

1. About HF Lymphatic & Wellness

HF Lymphatic & Wellness provides lymphatic drainage, wellness, skin and nutrition-related services, including structured wellness programs and post-surgery recovery support.

Our services are designed to support wellbeing and complement appropriate professional healthcare. They are not intended to replace medical diagnosis, medical treatment or advice from a qualified medical practitioner.

2. Website Information

We take reasonable care to ensure the information presented on our website is accurate and current. However, information relating to health, wellness, nutrition, skin and lymphatic care is provided for general informational and educational purposes.

Website content should not be relied upon as individual medical advice.

Individual experiences and outcomes vary. References to potential benefits or results do not constitute a guarantee that every client will achieve the same outcome.

If you have a medical condition, are pregnant, have recently undergone surgery, are taking medication or have concerns about whether a treatment is suitable for you, you should seek appropriate medical advice before beginning treatment.

3. Assessments and Treatment Suitability

Certain services or programs may require an initial consultation or assessment.

We may ask you to provide relevant information about your health, medical history, medications, recent procedures, symptoms or other circumstances so that we can determine whether a service is appropriate for you.

You are responsible for providing complete and accurate information.

HF Lymphatic & Wellness may decline, modify, postpone or discontinue a treatment where we reasonably consider that:

• the treatment may not be appropriate or safe;

• additional medical advice or clearance is required;

• relevant health information has not been provided;

• the requested service falls outside our professional scope; or

• proceeding would not be in the client's best interests.

4. Post-Surgery Services

Post-surgery lymphatic drainage and recovery programs are supportive wellness services and do not replace the instructions or ongoing care provided by your surgeon or treating medical professional.

Where appropriate, you may be asked to obtain clearance from your surgeon or healthcare provider before treatment.

You should immediately seek appropriate medical attention if you experience symptoms that may require urgent medical assessment.

5. Nutrition Services

Nutrition coaching and personalised wellness guidance are provided within the practitioner's professional scope.

Information provided through nutrition coaching is not intended to diagnose, treat, cure or prevent a medical condition.

Where your needs require medical nutrition therapy or another regulated healthcare service outside our scope, we may recommend that you consult an appropriately qualified healthcare professional.

6. Bookings

Appointments may be made through our online booking system or through other booking methods made available by us.

A booking is subject to availability and is not considered confirmed until the booking system or HF Lymphatic & Wellness confirms the appointment.

Please ensure your contact and booking information is accurate.

7. Cancellations, Rescheduling and No-Shows

Appointment cancellation and rescheduling requirements will be displayed or communicated during the booking process where applicable.

Any cancellation fees, deposits, forfeitures or rescheduling conditions that apply to a particular appointment or program will be disclosed at or before the time of booking.

We ask clients to provide as much notice as reasonably possible when they cannot attend an appointment.

HF Lymphatic & Wellness may occasionally need to reschedule or cancel an appointment due to illness, practitioner availability, emergencies or circumstances outside our reasonable control. Where this occurs, we will make reasonable efforts to arrange an alternative appointment.

8. Programs and Packages

Programs and packages may include a specified combination of appointments, assessments, products, resources, guidance or other inclusions.

Program inclusions, duration and pricing will be described on the relevant program page or communicated before purchase.

Appointments included within a program must be used in accordance with the program schedule or any validity period communicated when the program is purchased.

Programs are personalised, and the exact treatment approach may be adapted based on your progress, health information and individual needs.

9. Prices and Payment

Unless otherwise stated, prices shown on the website are in Australian dollars.

Prices, services and program inclusions may change from time to time. Changes will not retrospectively alter a purchase that has already been completed unless agreed with you.

Payment may be processed through third-party payment providers. Their own terms and privacy practices may also apply.

10. Refunds and Consumer Rights

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Where you are entitled to a remedy under Australian Consumer Law, those rights will apply regardless of anything stated in these Terms.

Change-of-mind refunds, where not otherwise required by law, may be subject to the particular conditions disclosed at the time of purchase.

11. Products and Online Shop

Where products are available through our website:

• product images are provided for illustration and may vary slightly from the item supplied;

• availability is subject to stock;

• prices may change without notice before an order is placed;

• product information should be read carefully before use; and

• products should be used in accordance with their instructions and any relevant professional advice.

Nothing in this section limits your rights under Australian Consumer Law.

12. Gift Cards and Rewards

Gift cards, promotional offers and rewards may be subject to additional conditions communicated when issued or redeemed.

They must not be reproduced, resold or used fraudulently.

Any expiry date or redemption condition will be displayed or communicated in accordance with applicable requirements.

13. Client Responsibilities

When receiving services from HF Lymphatic & Wellness, you agree to:

• provide accurate and relevant health information;

• tell us about any significant change in your health or medication;

• follow reasonable pre-treatment and aftercare instructions;

• ask questions where you are unsure about a recommendation;

• attend appointments at the agreed time; and

• communicate promptly if you experience unexpected concerns following treatment.

14. Results

Everyone responds differently to lymphatic drainage, skin treatments, nutrition changes and wellness programs.

Testimonials, reviews, photographs and examples appearing on our website represent individual experiences and should not be interpreted as guarantees of a particular result.

Results may depend on many factors, including health status, lifestyle, consistency, medical history, hormonal factors and adherence to professional recommendations.

15. Intellectual Property

Unless otherwise stated, website content—including text, branding, graphics, photographs, program concepts, design elements and the HF Flow Reset Method™—belongs to HF Lymphatic & Wellness or is used under licence.

Content may not be reproduced, copied, republished, commercially distributed or modified without permission, except where permitted by law.

16. Website Availability

We aim to keep the website available and functioning correctly but cannot guarantee uninterrupted or error-free access.

We may temporarily restrict access for maintenance, security, technical updates or other operational reasons.

17. Third-Party Websites and Services

Our website may contain links to third-party platforms, booking systems, payment processors, social media services or other websites.

These third-party services operate independently and may have their own terms and privacy policies.

HF Lymphatic & Wellness is not responsible for the content, availability or privacy practices of independent third-party websites.

18. Limitation of Liability

To the maximum extent permitted by law, HF Lymphatic & Wellness will not be liable for indirect or consequential loss arising solely from use of the website or reliance on general website information.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

19. Privacy

Your privacy is important to us.

Personal information collected through our website, booking process, assessments or services is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for further information.

20. Changes to These Terms

We may update these Terms & Conditions where our services, website functionality, business practices or legal obligations change.

The latest version will be published on this page together with the date it was last updated.

21. Governing Law

These Terms & Conditions are governed by the laws applicable in the Australian Capital Territory and Australia.

22. Contact Us

If you have a question about these Terms & Conditions, a booking, purchase or service, please use the Contact Us form on our website.

We will respond as soon as reasonably practicable.